Refund policy



To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you are thinking about returning a preorder, please know that preorders are 2-3 weeks before the original date drop. Please be patient.
To start exchange product, if product is wrong size, you can contact us at beautyinruinn@gmail.com. A return address will then be emailed back to you (the customer)

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will NOT be accepted whatsoever.

You can always contact us for any exchange question at beautyinruinn@gmail.com.

YOU CANNOT EXCHANGE AN ITEM IF YOU DO NOT WANT THE PRODUCT ANYMORE.


Issues
Please inspect your order upon reception and contact us immediately if the item is not what you ordered, so that we can evaluate the issue and make it right. That being so, no refund will be issued, but an item exchange is accepted if item is undamaged, the correct product you originally ordered, or wrong size.


Exceptions / non-returnable items
Nothing is returnable. All sales final. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.



European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Processing Time: Orders ship within 1–3 business days (excluding weekends).

  • Domestic Shipping (US): Standard shipping via USPS/UPS takes 3–7 business days
  • Rates: Depend on Shopify terms and conditions for shipping , etc/
  • Tracking: Tracking numbers are emailed automatically upon dispatch.
  • Lost or Missing Packages: BeautyinRuin is not responsible for packages that are lost in transit, delayed by the carrier, or marked as delivered by the carrier but not received by the customer. Once a package is handed over to the shipping carrier, liability transfers to the carrier and the buyer.